Refund Policy

If you are unsatisfied with your product for any reason you will have 7 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on auzzydeals.com.au in accordance with the terms below:

A return authorization must be requested within 7 days of your date of delivery. You must contact us at support@auzzydeals.com.au to request and receive an RMA.

The return authorization number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 7 days of receipt of RMA.

Returned Product(s) must be in original physical condition (not scratched, physically broken or damaged). All accessories originally included with your purchase must be included with your return.

 

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to auzzydeals.com.au.

Ayzzydeals may charge a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Gift cards 
Downloadable software products 
Some health, personal care and toilet related items
To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts
Any item that is returned more than 7 days after deliver

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or card account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@auzzydeals.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@auzzydeals.com.au and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 7 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return? Contact customer service at support@auzzydeals.com.au
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